Castle Surgery

Following the correspondence received by a number of my constituents who are registered with Castle Surgery but live outside of their contracted catchment area, please be advised that I have now met and had discussions with the Practice and with the Welsh Government Cabinet Secretary for Health, Vaughan Gething.

Along with ascertaining the background of this current process, I raised the serious issue of the tone of the letter sent to patients (many of whom are elderly or have serious health conditions), by NHS Primary Care Services.

I have subsequently written to the Abertawe Bro Morgannwg University Health Board stating that the letter was clearly not patient friendly. It failed to relay the context of the situation, failed to explain if patients would be left without access to a GP after the 30 days, and failed to clearly outline the availability and method of the appeal process, providing patients with positive steps forward.

I will continue to keep you informed of progress.

If you wish to make a complaint or commence the appeal process to remain registered with Castle Surgery, please contact the ABMU Patient Feedback Team or write to the Chief Executive of ABMU. You can also contact ABM Community Health Council who provide a free and independent advocacy service to help patients or people acting for them to raise a concern. All details as below.

ABMU Patient Feedback Team

Telephone: 01639 683363/683316 

Email:  ABM.complaints@wales.nhs.uk

 

Alexandra Howells, Chief Executive

Abertawe Bro Morgannwg University Health Board

1 Talbot Gateway

Baglan Energy Park

Port Talbot

SA12 7BR

 

ABM Community Health Council 

First Floor

Cimla Hospital

Cimla

Neath

SA11 3SU

Tel: 01639 683490

Email: office@communityhealthcouncil.org.uk 

If you require further assistance, please do not hesitate to contact me or my staff on 01792 869993, by email at jeremy.miles@assembly.wales  or at my Constituency Advice Office, 7 High Street, Pontardawe, SA8 4HU.